How will I know my order has been accepted?
You will receive an email confirmation once your order has been processed. Another confirmation will be sent when your order ships. Please allow up to 72 hours* for your processed order to ship.
*All preorders will ship in time for back to school. Confirmation of ship date will be sent prior to shipping to all customers.
How can I change or cancel my order?
Once your order has been accepted by our system it automatically transmits to our processing center in Calgary, AB. If you wish to make a change or cancel your order, please contact us at firstname.lastname@example.org within 24 hrs of placing your order. We will try to accommodate you the best we can.
All prices are in Canadian Dollars, applicable GST, HST, and/or PST will apply based on the location your backpack is shipping to.